Customer Experience

Work with Portfolio for unparalleled CX expertise and unmatched support that will allow you to:

• Ensure all stakeholders and suppliers are aligned around clearly defined solutions. 
• Understand the role of WFO, WFM, LMS, and gamification in employee engagement.
• Learn the roles of artificial intelligence, automation, and analytics in a modern CX and the efficiencies and richer customer experience improvements over the top AI services add.
• Navigate compliance regulations around customer data privacy.
• Differentiate your company from your competitor’s out dated CX with a true Omni Channel experience.
• Improve your NPS score.

Portfolio is continually immersed in large Contact Center opportunities. Many result from vendors like Genesys, Five9, NICE, Zoom, Talkdesk, Dialpad and Sinch bringing Portfolio into their engagements to help identify existing savings from legacy commodity voice services to help fund the cost of a new Contact Center. 

We can help your organization realize the efficiencies of a modern CX solution, identify over the top agnostic AI  solutions to your existing Contact Center, like implementing “Accent Neutralization” to remove offshore accents in real time.

We will work to gain requirements consensus with your line of business leaders, discuss work flows, co-create, publish, and manage a RFP/RFI, perform vendor and requirement comparisons, define criteria for a successful PoC, and help with contract and SLA negotiations.

Lets start a conversation about

• Virtual Agents
• Security and Compliance
• WFO and WFM
• Work Flows
• API’s
• Omni Channel
• Connectivity, Routing, Porting, Becoming your own RespOrg, High Availability
• Archiving recordings, assessing analytics and surveys to optimize routing, staffing, compliance.